Warranty

All products include a 1 year warranty please click here for any questions

Why You’re Reading This Document

The purpose of this document is to ensure you have a full understanding of our Official Warranty. By clicking “I Agree,” you agree to be bound by its terms.

In exchange for the purchase of Maui Cold Plunge’s Tub, you agree to be bound by the following Official Warranty regarding your purchase.

  1. *Parties*. We will refer to Maui Cold Plunge, an incorporated company based in the State of Hawaii, as “Maui Cold Plunge,” “us,” “we,” or “our,” and we’ll refer to you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement, as “you,” “the Buyer,” or “your.”
  2.  *Warranty for Products for Residential Use*. Maui Cold Plunge products carry a 1-year limited warranty. Wear and tear does not apply, and the warranty is void if used in a commercial setting. The 1-year limited warranty begins when the product is delivered to the Buyer per the common carrier’s tracking information.
  3. *Warranty for Products for Commercial Use*. Maui Cold Plunge products carry a 1-year limited warranty. Wear and tear does not apply. The Buyer must purchase the “commercial” product, or the warranty will not apply. The 1-year limited warranty begins when the product is delivered to the Buyer per the common carrier’s tracking information.
  4.  *Non-Transferable*. Any limited warranty is strictly non-transferable.
  5.  *What We Will Do*. At our sole discretion, we will provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally within the specified warranty period. If it is determined that a replacement product is necessary, we may elect to send a refurbished product, which shall be in equal or better aesthetic condition with proper like-new functionality. The repaired or replaced product will carry the remainder of the manufacturer's warranty.
  6.  *What You Must Do*. To submit a warranty request, a claim must be submitted within the 1-year warranty period to be considered. Claims should be submitted to [email protected]. When submitting a claim, please provide a description of your problem, the original order number, and your proof of purchase. To facilitate a repair or replacement, we may ask to have the affected product packaged for shipment back to us and packed in such a way as to limit shipping damages. If the product is received with damage, we will inform you, but we are not responsible for shipping damages due to improper packaging.
  7.  *Purchasing Additional Warranty*. Additional warranties may be purchased through third-party services offered through Maui Cold Plunge’s website. We are not affiliated with these companies outside of selling extended warranties. Please refer to the third-party warranty provider for more details.
  8.  *Wear and Tear*. Wear and tear are not included in the limited warranty. At our sole discretion, we shall determine what constitutes “wear and tear,” including but not limited to discoloration of the Tub or Chiller, deterioration of o-rings and gaskets, etc.
  9.  *Routine Maintenance*. Routine maintenance is required to keep the product properly functioning. In the event that you were negligent in performing routine maintenance per our maintenance instructions, including but not limited to the items below, the warranty will not apply.
    1. Changing water filters and cleaning the water strainer regularly
    2. Maintaining appropriate water chemistry
    3. Using non-OEM parts, including water filters
    4. Introducing excessive dirt, sand, or debris into the water
  10.  *Warranty Exclusions*. The limited warranty is void if any of the following are true:
    1. Maui Cold Plunge determines that the product has been subjected to alteration, neglect, misuse, or abuse.
    2. Any repairs have been performed by anyone other than Maui Cold Plunge.
    3. The chiller is used in temperatures below 35 °F.

For any questions or to initiate a warranty claim, please contact us at [email protected].

By agreeing to this warranty, you acknowledge that you have read, understood, and agreed to its terms and conditions.